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Piece of Stass

Returns & Refunds

Last updated: June 21, 2026

TEMPLATE / NOT LEGAL ADVICE. This Returns & Refunds Policy is a customizable template for pieceofstass.com. It is not legal advice. Complete all [PLACEHOLDERS] and have a licensed attorney review it before publishing. Some jurisdictions (e.g., EU/UK consumer law with a 14-day "right of withdrawal," and certain U.S. states) grant non-waivable return/refund rights that may exceed this policy; this policy does not limit those rights.

Returns & Refunds Policy

Effective Date: [EFFECTIVE DATE] Last Updated: June 21, 2026

We want you to love your Piece of Stass pieces. If something isn't right, here's how returns, refunds, and exchanges work. Please read this Policy before requesting a return.

1. Return Window

You may request a return within 14 calendar days of the date your order is delivered (as shown by carrier tracking). Requests made after 14 days may not be accepted, except where required by law or for defective items (Section 6).

EU/UK customers: You may have a statutory 14-day right of withdrawal/cancellation that begins when you receive the goods. This Policy is intended to be consistent with those rights, which it does not override.

2. Conditions for Return

To be eligible, items must be:

  • Unused, unworn, and unwashed, with all original tags, packaging, and accessories;
  • In original, resalable condition; and
  • Accompanied by proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these conditions or to apply a reasonable deduction for any diminished value resulting from handling beyond what is necessary to inspect the item.

3. Non-Returnable Items (Restocking Exclusions)

For hygiene, safety, and practical reasons, the following are non-returnable and non-refundable (except where defective or required by law):

  • Intimate apparel, underwear, swimwear (if hygiene seal removed), and pierced jewelry/earrings;
  • Cosmetics, skincare, and other personal-care items once opened or used;
  • Final-sale, clearance, or heavily discounted items (clearly marked at purchase);
  • Gift cards;
  • Personalized or made-to-order items;
  • Items returned without authorization, damaged by misuse, or missing tags/packaging.
[Adjust this list to match your actual catalog.]

4. How to Start a Return

  • Email [RETURNS EMAIL] (or use the returns portal at [RETURNS PORTAL URL]) within the 14-day window with your order number, the item(s) you wish to return, and the reason.
  • We'll review your request and, if approved, send a Return Authorization and return instructions. Do not ship items back without authorization — unauthorized returns may not be processed.
  • Pack the item securely (original packaging preferred) and ship it to the address we provide.

    • 5. Return Shipping Costs

    • The customer is responsible for return shipping costs, unless the return is due to our error or a defective/incorrect item (Section 6).
    • We recommend using a tracked and insured shipping method; we are not responsible for returns lost or damaged in transit to us.
    • Original shipping charges are non-refundable except where the item is defective, incorrect, or where required by law.
    • For international returns, the customer is responsible for any return customs duties or fees.

    6. Defective, Damaged, or Incorrect Items

    If you receive an item that is defective, damaged in transit, or not what you ordered:

    • Contact us within [7] days of delivery at [SUPPORT/RETURNS EMAIL] with your order number and clear photos of the item, defect, and packaging.
    • If confirmed, we will, at your option and our reasonable discretion, provide a free replacement, repair, or full refund (including original and return shipping). You will not pay return shipping for verified defective/incorrect items.

    7. Sizing & Fit Disputes

    • Because many items are made by overseas suppliers, sizing may differ from U.S. standards. Please consult the size guide on each product page before ordering.
    • A garment that does not fit but is otherwise as described and free of defects is treated as a standard (non-defective) return: eligible within the 14-day window under Section 2, with the customer responsible for return shipping.
    • "Wrong size ordered" by the customer is not a defect. We may offer an exchange (Section 8) where stock allows.

    8. Exchanges

    • We offer exchanges for a different size, color, or variant, subject to availability, within the 14-day window.
    • To exchange, follow the return process (Section 4) and indicate the desired replacement. Exchanges are processed once the original item is received and inspected.
    • If the replacement is unavailable, we will issue a refund to the original payment method.
    • The customer is responsible for return shipping on exchanges unless the item is defective or incorrect.

    9. Refunds

    • Once we receive and inspect your returned item, we will email you to confirm approval or rejection.
    • Approved refunds are issued to your original payment method (processed via Stripe) within [5–10] business days of approval. Your bank or card issuer may take additional time to post the refund.
    • Refunds cover the price of eligible returned items. Original shipping is refunded only where required (defective/incorrect items or by law). Any return shipping borne by the customer is not reimbursed for standard returns.
    • If a refund is delayed beyond the stated time, please contact your bank first, then us.

    10. Late or Missing Refunds

    If you have not received an approved refund within the stated period, (1) check your bank/card statement, (2) contact your card issuer (posting times vary), and (3) contact us at [SUPPORT EMAIL] if still unresolved.

    11. Order Cancellations

    You may request to cancel an order before it is dispatched (see Shipping Policy, Section 9). Once dispatched, the returns process applies.

    12. Chargebacks

    Please contact us to resolve any issue before filing a chargeback. Filing a chargeback for a resolvable issue, or for an item that was delivered as described, may be treated as a breach of our Terms of Service. We reserve the right to dispute illegitimate chargebacks with supporting evidence.

    13. Contact

    Piece of Stass LLC — Returns

    Email: [RETURNS EMAIL]

    [Registered Business Address], Tennessee, USA

    pieceofstass.com

    This Returns & Refunds Policy is a template and must be reviewed by a licensed attorney before use. It does not limit any non-waivable statutory consumer rights.