FREE SHIPPING ON ORDERS $50+ — USE CODE: STASH50 · NEW DROPS EVERY FRIDAY — RAID THE STASH · TASTE, NOT THE PRICE TAG — SHOP THE EDIT · 10–20 DAY DELIVERY — PRICED FOR THE SCROLL · PAY IN 4 WITH KLARNA — ZERO INTEREST · FREE SHIPPING ON ORDERS $50+ — USE CODE: STASH50 · NEW DROPS EVERY FRIDAY — RAID THE STASH · TASTE, NOT THE PRICE TAG — SHOP THE EDIT · 10–20 DAY DELIVERY — PRICED FOR THE SCROLL · PAY IN 4 WITH KLARNA — ZERO INTEREST
Piece of Stass

Shipping Policy

Last updated: June 21, 2026

TEMPLATE / NOT LEGAL ADVICE. This Shipping Policy is a customizable template for pieceofstass.com. It is not legal advice. Complete all [PLACEHOLDERS] and have a licensed attorney review it before publishing. Delivery-timeline representations must be truthful and substantiated under the FTC's Mail, Internet, or Telephone Order Merchandise Rule ("30-Day / Mail Order Rule"). Update timelines if your supplier performance changes.

Shipping Policy

Effective Date: [EFFECTIVE DATE] Last Updated: June 21, 2026

We want your experience with Piece of Stass to be smooth and transparent from checkout to doorstep. This Policy explains how we prepare, ship, and deliver your order, and sets clear expectations about timelines, customs, and what happens if something goes wrong.

1. How Our Fulfillment Works

Piece of Stass curates unbranded, "inspired-by" lifestyle goods sourced directly from carefully selected overseas manufacturing partners. To keep prices fair and our catalog fresh, many items ship directly from our suppliers to you. This means a slightly longer delivery window than big-box retailers — but it also means lower prices and access to pieces you won't find on every corner. We believe in being upfront about this so there are no surprises.

2. Order Processing Time

  • Processing time: Orders are typically processed within 2–5 business days after payment is confirmed. Processing includes order verification, quality checks, and dispatch preparation.
  • Orders placed on weekends or holidays begin processing the next business day.
  • During promotions, new launches, or peak seasons, processing may take a little longer; we'll keep you informed.

3. Transit (Delivery) Time

  • Transit time: After dispatch, international transit typically takes 8–15 business days, depending on destination and carrier.
  • Total estimated delivery time: Combining processing and transit, most orders arrive within 10–20 business days from the date of purchase.
Please note: These are good-faith estimates, not guarantees. Actual delivery can vary due to customs clearance, carrier schedules, weather, remote destinations, or events outside our control. If we learn of a significant delay, we will contact you.

3.1 FTC 30-Day / Mail Order Rule Notice (U.S.)

We represent delivery times honestly. If we cannot ship within the time stated (or within 30 days if no time is stated), we will notify you of the delay and give you the option to consent to the delay or cancel your order for a full refund, consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

4. Order Tracking

Once your order ships, we'll email a confirmation with a tracking number where available. Tracking information may take a few days to update after dispatch, and international tracking detail can be limited in transit. You can also check your order status at [ORDER STATUS / ACCOUNT URL].

5. Shipping Rates & Free Shipping

  • Shipping costs (if any) are calculated and displayed at checkout before payment.
  • [Describe free-shipping threshold, e.g., "Free standard shipping on orders over $[X]." or "Free shipping on all orders."]
  • We are not responsible for shipping-rate changes imposed by carriers or customs authorities after dispatch.

6. Customs, Duties, Import VAT & Taxes

Because many items ship internationally, import duties, taxes, and fees may apply depending on your country's laws, and you (the recipient) are generally responsible for them as the importer of record, unless we expressly collect them at checkout.

  • United States buyers: Most low-value personal shipments enter under the U.S. de minimis framework, but rules and thresholds are subject to change by U.S. Customs and Border Protection. In some cases, duties, tariffs, or processing fees may apply, particularly if the de minimis treatment does not apply to your shipment. Any charges assessed by customs or the carrier are the buyer's responsibility unless stated otherwise.
  • EU buyers: Import VAT applies to most shipments. Where we are registered for the Import One-Stop-Shop (IOSS), VAT on consignments valued at €150 or under may be collected at checkout so your parcel clears customs without a surprise VAT bill. Effective 1 July 2026, the EU's €150 customs-duty exemption is removed and a transitional flat customs duty (currently €3 per tariff line item) may apply to low-value parcels in addition to VAT. Carrier handling fees may also apply. [Confirm your IOSS registration status and update this section accordingly.]
  • UK buyers: Import VAT and, for consignments over £135, duties may apply; collection may occur at checkout or on delivery depending on value and our registration status.
  • Other countries: Duties and taxes vary; please check your local customs rules.

We cannot predict or control customs charges, and we cannot mark shipments as "gifts" or undervalue them — doing so is illegal. Refused parcels due to unpaid duties may be returned or abandoned at the buyer's expense.

7. Address Accuracy & Failed Deliveries

  • Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by you.
  • If a package is returned to the supplier due to an address error, an undeliverable destination, or unpaid customs charges, we can re-ship at your expense or issue a refund minus shipping and any non-recoverable costs.
  • If your tracking shows "delivered" but you cannot locate the package, please check with neighbors and your local carrier first, then contact us within [7] days.

8. Lost, Delayed, or Damaged Packages

  • In transit / lost: If your order has not arrived within [30] days of the estimated delivery window and tracking shows no movement, contact us at [SUPPORT EMAIL]. We will investigate with the carrier and, where a package is confirmed lost, offer a replacement or refund.
  • Damaged in transit: If your item arrives damaged, contact us within [7] days of delivery with photos of the item and packaging so we can arrange a replacement or refund. See our Returns & Refunds Policy.
  • Multiple shipments: Orders with multiple items may arrive in separate packages on different days, since items can ship from different suppliers. Don't worry if one part arrives first.

9. Order Changes & Cancellations

  • Need to change or cancel? Contact us as soon as possible at [SUPPORT EMAIL]. We can usually accommodate changes before the order enters processing/dispatch. Once an order is dispatched, it generally cannot be changed or canceled, but you may use our returns process.

10. International Shipping Restrictions

Some products may not be available for shipment to certain destinations due to legal restrictions, carrier limitations, or supplier constraints. We reserve the right to cancel and refund orders we cannot lawfully or feasibly fulfill.

11. Contact

Questions about your shipment?

Piece of Stass LLC — [SUPPORT EMAIL] — pieceofstass.com [Registered Business Address], Tennessee, USA
This Shipping Policy is a template and must be reviewed by a licensed attorney before use. Keep delivery-time claims accurate and substantiated.